Customers condemn Microsoft for eradicating KB IDs from some bug documentation

Microsoft’s determination in February to strip an identifier used for many years from some Home windows replace launch notes continues to attract the ire of consumers.

On Feb. 18, the corporate introduced on its Home windows IT Professional weblog that it will not embody the KB identifier — KB for Information Base — within the URLs of all on-line launch notes related to Home windows replace launch particulars. The KB identifiers have been utilized by Microsoft for a number of many years to pinpoint particular person bug fixes and information prospects to the suitable documentation.

“One of many main ways in which many discover launch notes is thru the usage of a KB identifier (KBID),” Christine Ahonen, a program supervisor at Microsoft, wrote within the submit to the Home windows IT Professional weblog. “We use a singular identifier for every Home windows replace. As soon as a KBID is created, it’s then used to establish the replace all through the discharge course of, together with documentation.”

Ahonen famous that the KB identifier was utilized in not solely the title of the discharge be aware however extra importantly, in URL of that be aware, within the format https://assist.microsoft.com/assist/#######.

However such would not be the usual sooner or later.

“As an illustration, the URL construction of https://assist.microsoft.com/assist/ continues to be supported, nevertheless, it should redirect to a newly formatted URL https://assist.microsoft.com//subject/,” Ahonen stated. (GUID, aka Globally Distinctive Identifier is a Microsoft-specific 128-bit integer — consisting of eight hexadecimal digits, adopted by three teams of Four hexadecimal digits every, adopted by one group of 12 hexadecimal digits — used to establish, on this case, a particular launch be aware.) “Moreover, if a KBID seems within the title of a web page, it should seem within the URL. If a KBID is just not within the title, it won’t seem within the URL. Varieties of articles the place chances are you’ll not discover a KBID embody informational articles and articles launched for non-cumulative updates or specialty packages.”

Copyright © 2021 IDG Communications, Inc.

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